📖 Full Guide
90 Live Help Center — here to make your experience as smooth as possible
It's completely normal to feel a little lost when you're new to any online platform. Not knowing where to find things or what each button does can be confusing at first. 90 live That's exactly why this Help Center was built — to make that experience easier.
Every topic here is explained in plain, straightforward English — no technical jargon, just clear step-by-step guidance that anyone can follow and use to resolve issues on their own.
First Steps for New Players
Joining 90 live takes just a few minutes. Start by registering — all you need is a mobile number or email address. Once you're signed up, make your first deposit to claim your welcome bonus.
It's natural to be a little cautious the first time you make a deposit. Start small, confirm that the funds arrive correctly, and try a game. Once you get a feel for how the system works, you'll be comfortable navigating it on your own.
Tips for new players: Start with ৳500–৳1,000 on your first deposit. Use the 90 live welcome bonus to explore different games with minimal risk.
Bonuses & Wagering — A Simple Guide
Many users get confused when they try to withdraw a bonus right away. Bonuses can't be withdrawn directly — that's standard practice, not just on 90 live, but on every platform. You need to place a certain amount in bets using the bonus first; this is called a wager. On 90 live, the wagering requirement is just 5x — meaning if you receive a ৳1,000 bonus, you only need to place ৳5,000 in bets before you can withdraw.
Once the wagering requirement is met, all winnings are transferred to your main balance and can be withdrawn at any time. For any questions about bonuses, visit the promotions page or ask via live chat.
What to Do If Your Withdrawal Is Delayed
Deposits via bKash typically arrive within 15–30 minutes. Occasionally, network issues or high traffic may cause a slight delay. If funds haven't arrived after 1 hour, start by refreshing your mobile banking app. If that doesn't help, contact 90 live's live chat with your transaction ID — issues are usually resolved within 15 minutes.
The most common reasons for a blocked withdrawal are: incomplete KYC verification, unmet bonus wagering requirements, or a mismatch between your bank account name and your registered account name. Sorting these out in advance will keep your withdrawals running smoothly.
Having trouble with the mobile app?
The 90 live app runs well on most Android and iOS devices. That said, a build-up of cached data can occasionally cause the app to slow down — clearing the cache or reinstalling usually fixes this. Make sure you have the latest update installed, as some features may not work correctly on older versions.
When installing on iOS, you may see an "Untrusted Developer" warning. If so, go to Settings → General → VPN & Device Management and mark the app as trusted. A detailed guide is available on the app page.
90 live is committed to keeping your experience smooth and hassle-free. If you run into any issues, don't struggle on your own — reach out to our support team directly. We speak your language and are here to help.
